German Customer Advisor - Porto | Relocation & Growth

Sitel Corp.; Porto; On-site; EUR 10,267 - 15,914; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Company-wide initiatives

Job stability

Excellent work culture

Job summary

Sitel Corp. is seeking a German Customer Advisor in Porto, Portugal. Join us to provide excellent customer service and support in a multicultural environment.

Successful candidates will be proficient in German and have strong English communication skills. Benefits include a competitive salary ranging from €920 to €1,426, relocation package, and paid professional training.

Qualifications

• Must hold EU citizenship or valid work permit for Portugal.
• Must be a local candidate or willing to relocate to Porto.

Responsibilities

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships, answering customers' questions courteously and professionally.
• Meet and exceed customer service quality goals.
• Create amazing customer experiences.

Skills

Native or proficient German (C2)

Strong English skills (C1)

Communication skills

Analytical and problem-solving skills

Attention to detail

Education

EU citizenship or valid work permit for Portugal

Job description

German Customer Advisor - Porto, Portugal

Porto, Portugal, PT

Job Description:

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are youGermannative or fluent with strongEnglishcommunication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join ourGerman Customer Advisorteam.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level ofGerman(C2)
• Advanced level ofEnglish(at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

• Relocation package
• Competitive wages ranging from 920€ to 1,426€
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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