German Customer Advisor For Airline Company

Foundever; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid training

Employee discounts

Private healthcare

Dental insurance

Wellness program

Growth opportunities

Job stability

Excellent work culture

Job summary

Europe Language Jobs is hiring for a German Customer Support role in Lisbon with an international airline client. You will assist customers through written and phone channels, ensuring high service quality and a positive experience.

To succeed, you must be a native or fluent German speaker with C2, strong English (C1), and excellent communication and problem-solving skills. You should be eligible to work in Portugal and be willing to relocate to Lisbon.

Qualifications

• Native or fluent German with C2 level.
• Advanced English (C1) written and spoken.
• Strong communication and empathy toward customers.
• Ability to learn and adapt to new software systems.

Responsibilities

• Provide assistance to an international airline client via written and phone support.
• Be part of a team delivering customer service across channels.
• Adapt quickly to different scenarios and aviation-related updates.
• Meet and exceed service quality, compliance and productivity targets.
• Create positive customer experiences and value for the brand.

Skills

German (C2)

English (C1)

Communication

Empathy

Job description

Come and work with us.

Do you want to work with one of the world's leading airlines?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our German Customer Support team

Our client is an International flying company where flying means a true pleasure.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide assistance to an international flying company that supports airlines all over the world
• Being part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Ability to adapt to a challenging software system.
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.