Front Desk Supervisor: Lead Guest Experience & Team

Hilton; Braga; On-site; EUR 20,000 - 32,000; Full time

Job summary

Hilton Braga is seeking a Front Office Supervisor/Guest Service Executive to lead our front desk team, ensure smooth check-ins and check-outs, and deliver memorable guest experiences.

You will manage team schedules, provide training, resolve guest concerns, and optimize lobby flow to sustain service excellence in line with Hilton standards. This role offers opportunities for career growth within a global hospitality brand.

Qualifications

• Experience in front office supervision or guest services.
• Strong communication and leadership skills.
• Commitment to hospitality and guest satisfaction.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs.
• Lead day-to-day operations, scheduling, and training.
• Resolve guest inquiries and escalated issues.
• Monitor lobby flow to maintain service efficiency.
• Lead department initiatives and ad-hoc projects.

Skills

Leadership

Teamwork

Guest service

Integrity

Job description

Hilton Braga is seeking a Front Office Supervisor/Guest Service Executive to lead our front desk team, ensure smooth check-ins and check-outs, and deliver memorable guest experiences.

You will manage team schedules, provide training, resolve guest concerns, and optimize lobby flow to sustain service excellence in line with Hilton standards. This role offers opportunities for career growth within a global hospitality brand.