Front Office Supervisor — Guest Experience Leader

Hilton; Lisboa; On-site; EUR 30,000 - 38,000; Full time

Job summary

Hilton in Lisbon is seeking a Front Office Supervisor | Guest Service Executive to oversee daily front desk operations and ensure memorable guest experiences.

You will lead the front office team, manage schedules, train staff, and guide front desk procedures while resolving guest inquiries with warmth and professionalism. This role sits within Hilton's award-winning hospitality culture, inviting you to contribute to outstanding stays.

Qualifications

• Experience leading a front office team in a hospitality setting.
• Demonstrates guest-centric service and hospitality standards.
• Strong communication and leadership skills with training ability.

Responsibilities

• Supervise front office team and guest service delivery.
• Coordinate daily operations, schedules and shift briefs.
• Resolve guest issues and escalate when needed.
• Monitor lobby flow and adjust coverage for optimal service.
• Lead department projects and process improvements.

Skills

Front office leadership

Guest service excellence

Team supervision

Staff training

Job description

Hilton in Lisbon is seeking a Front Office Supervisor | Guest Service Executive to oversee daily front desk operations and ensure memorable guest experiences.

You will lead the front office team, manage schedules, train staff, and guide front desk procedures while resolving guest inquiries with warmth and professionalism. This role sits within Hilton's award-winning hospitality culture, inviting you to contribute to outstanding stays.