Guest Service Champion

Hilton; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Hilton in Lisbon is seeking a Guest Service Agent to greet guests, manage check-ins, and deliver memorable hospitality experiences. You’ll provide local information, assist with requests, and ensure a smooth arrival and departure for every guest.

We value warmth, integrity, leadership, teamwork, and ownership, and we empower our team to create magical stays through attentive service and a welcoming atmosphere across all guest touchpoints.

Formación

• A passion for spreading warmth and hospitality.
• Integrity in all interactions and doing the right thing.
• Leadership to inspire colleagues and guide guest experiences.
• Teamwork drives best outcomes for guests and colleagues.
• Ownership and accountability for guest satisfaction and service quality.

Responsabilidades

• Deliver a warm welcome and manage the check‑in process with accuracy.
• Assist guests during check‑out, handling charges and receipts.
• Provide hotel and local knowledge to answer inquiries.
• Promote hotel services to enhance guest experiences and revenue.
• Respond to guest requests with care and resolve concerns promptly.

Conocimientos

Hospitality

Integrity

Leadership

Teamwork

Ownership

Descripción del empleo

Hilton in Lisbon is seeking a Guest Service Agent to greet guests, manage check-ins, and deliver memorable hospitality experiences. You’ll provide local information, assist with requests, and ensure a smooth arrival and departure for every guest.

We value warmth, integrity, leadership, teamwork, and ownership, and we empower our team to create magical stays through attentive service and a welcoming atmosphere across all guest touchpoints.