Front Desk Supervisor

Hilton; Braga; Sur place; EUR 20 000 - 32 000; Plein temps

Résumé du poste

Hilton Braga is seeking a Front Office Supervisor/Guest Service Executive to lead our front desk team, ensure smooth check-ins and check-outs, and deliver memorable guest experiences.

You will manage team schedules, provide training, resolve guest concerns, and optimize lobby flow to sustain service excellence in line with Hilton standards. This role offers opportunities for career growth within a global hospitality brand.

Qualifications

• Experience in front office supervision or guest services.
• Strong communication and leadership skills.
• Commitment to hospitality and guest satisfaction.

Responsabilités

• Supervise front office team and ensure smooth check-ins/outs.
• Lead day-to-day operations, scheduling, and training.
• Resolve guest inquiries and escalated issues.
• Monitor lobby flow to maintain service efficiency.
• Lead department initiatives and ad-hoc projects.

Connaissances

Leadership

Teamwork

Guest service

Integrity

Description du poste

Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Front Office Supervisor | Guest Service Executive, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications

• A passion for spreading the light and warmth of
• Hospitality. Acting with
• Integrity
• and always doing the right thing. Inspiring others through
• Leadership. A belief that
• Teamwork
• drives the best outcomes. A sense of
• Ownership
• and accountability. And a focus on the
• Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.