Front Office Lead: Elevate Guest Experience

Hilton; Almancil; On-site; EUR 25,000 - 42,000; Full time

Job summary

Hilton Algarve invites you to join our Hotels team as Assistant Front Office Manager. You will oversee daily front office operations, guest service, registration, and room inventory to ensure a smooth, welcoming stay.

You’ll monitor guest satisfaction, support revenue initiatives, provide regular updates and training to the team, and coach colleagues to deliver light, warmth, and memorable experiences for every guest from check-in to check-out.

Responsibilities

• Support daily front office operations: oversee Front Office activities, guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: track guest satisfaction, address issues, and guide improvements for guest experience
• Support revenue initiatives: promote hotel services and execute up-selling to drive occupancy and revenue
• Facilitate team knowledge: provide regular updates and training on hotel offerings, services, and local attractions
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: supervise and support front office team members, monitor performance, coach, and foster a positive and productive work environment

Job description

Hilton Algarve invites you to join our Hotels team as Assistant Front Office Manager. You will oversee daily front office operations, guest service, registration, and room inventory to ensure a smooth, welcoming stay.

You’ll monitor guest satisfaction, support revenue initiatives, provide regular updates and training to the team, and coach colleagues to deliver light, warmth, and memorable experiences for every guest from check-in to check-out.