Assistant Front Office Manager - Conrad Algarve

Hilton; Almancil; On-site; EUR 25,000 - 42,000; Full time

Job summary

Hilton Algarve invites you to join our Hotels team as Assistant Front Office Manager. You will oversee daily front office operations, guest service, registration, and room inventory to ensure a smooth, welcoming stay.

You’ll monitor guest satisfaction, support revenue initiatives, provide regular updates and training to the team, and coach colleagues to deliver light, warmth, and memorable experiences for every guest from check-in to check-out.

Responsibilities

• Support daily front office operations: oversee Front Office activities, guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: track guest satisfaction, address issues, and guide improvements for guest experience
• Support revenue initiatives: promote hotel services and execute up-selling to drive occupancy and revenue
• Facilitate team knowledge: provide regular updates and training on hotel offerings, services, and local attractions
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: supervise and support front office team members, monitor performance, coach, and foster a positive and productive work environment

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work. As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Here's what you'll do during a typical day:

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Join an Award‑Winning Workplace Culture

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.