Front Desk Guest Experience Agent – Bilingual

Pestana Hotel Group; Loulé; Presencial; EUR 13.000 - 21.000; Tempo integral

Resumo da vaga

Pestana Algarve - Pestana Vila Sol is seeking a Front Office Agent to warmly welcome guests and manage seamless check-in and check-out processes at the property. The role requires strong communication skills in English and French, a professional appearance, and a team-oriented attitude.

Candidates should be able to multitask, stay organised, and respond efficiently to diverse guest requests while maintaining high service standards in a dynamic hotel environment.

Qualificações

• Previous experience in a similar role.
• Attention to detail and accuracy.
• Planning and organising.
• Ability to multitask and prioritise.
• Professional appearance and attitude.
• Teamwork.
• Flexible regarding work schedules.
• Ability to respond appropriately to diverse customers and guests.

Responsabilidades

• Greet guests and assist with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to guest questions and requests.
• Answer and forward phone calls.
• Ensure quality standards are met and maintained.
• Keep a tidy and orderly workspace.

Conhecimentos

Customer service

English fluency

French fluency

Attention to detail

Descrição da vaga

Pestana Algarve - Pestana Vila Sol is seeking a Front Office Agent to warmly welcome guests and manage seamless check-in and check-out processes at the property. The role requires strong communication skills in English and French, a professional appearance, and a team-oriented attitude.

Candidates should be able to multitask, stay organised, and respond efficiently to diverse guest requests while maintaining high service standards in a dynamic hotel environment.