Front Office Agent(M/F)

Pestana Hotel Group; Loulé; On-site; EUR 13,000 - 21,000; Full time

Job summary

Pestana Algarve - Pestana Vila Sol is seeking a Front Office Agent to warmly welcome guests and manage seamless check-in and check-out processes at the property. The role requires strong communication skills in English and French, a professional appearance, and a team-oriented attitude.

Candidates should be able to multitask, stay organised, and respond efficiently to diverse guest requests while maintaining high service standards in a dynamic hotel environment.

Qualifications

• Previous experience in a similar role.
• Attention to detail and accuracy.
• Planning and organising.
• Ability to multitask and prioritise.
• Professional appearance and attitude.
• Teamwork.
• Flexible regarding work schedules.
• Ability to respond appropriately to diverse customers and guests.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to guest questions and requests.
• Answer and forward phone calls.
• Ensure quality standards are met and maintained.
• Keep a tidy and orderly workspace.

Skills

Customer service

English fluency

French fluency

Attention to detail

Job description

We are currently seeking a passionate Front Office Agent to join the team @Pestana Algarve - Pestana Vila Sol,

The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents.

Key Responsibilities

• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Ensure quality standards are in compliance
• Keep a tidy and orderly workspace.

Key Requirements

• Previous experience in a similar role
• Attention to detail and accuracy
• Planning and organising
• Ability to multitask and prioritise
• Professional appearance and attitude
• Effective verbal and written communication skills in French and English
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests