Rececionista Júnior

United Investments Portugal; Albufeira; On-site; EUR 13,392 - 20,088; Full time

Job summary

Um resort de prestígio procura um profissional para a equipe de Front Office, que será o ponto de contato principal com os hóspedes. Este cargo envolve o gerenciamento do check-in/check-out, atendimento ao cliente e coordenação com outros serviços do hotel, em um ambiente dinâmico e acolhedor.

Qualifications

• Experiência anterior em atendimento ao cliente.
• Experiência no Departamento de Front Office preferencial.
• Capacidade de trabalhar em equipe.

Responsibilities

• Realizar check-in e check-out.
• Confirmar reservas de clientes.
• Responder chamadas e solicitações de hóspedes.

Skills

Orientação para o cliente

Trabalho em equipa

Comunicação em Português

Comunicação em Inglês

Education

Diploma/treinamento profissional na área de Hospitalidade

Tools

Opera PMS

Job description

Mission: Represent the first point of contact with guests, as well as manage all their accommodation needs.

Job Summary:

• Perform check-in and check-out;
• Confirm customer reservations;
• Assign rooms and activate keys;
• Process all types of payments, such as room, debit or credit fees;
• Respond to guest calls, requests, questions or concerns;
• Coordinate the cleaning service with the Housekeeping Department to prepare rooms for check-in;
• Provide guests with all necessary directions and information about the property;
• Prepare daily check-in and check-out reports;
• Identify guest special requests and anticipate their needs.

Requirements:

• Previous experience in customer service;
• Experience with Opera PMS system (preferably);
• Ability to work in a team;
• Strong sense of customer orientation;
• Good appearance;
• Accommodation in the Algarve;
• Personal transport;
• Availability for a permanent contract.

Education/Professional Experience:

• Academic degree/professional training in the Hospitality area (or similar);
• Previous experience in the Front Office Department (preferably).

Language Skills:

• Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Pine Cliffs Resort team? Apply Now!