French Travel Support Specialist — Elevate Customer Care

Cbtalents; Maia; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Health & Life Insurance

Relocation support

Onsite work

Resumo da oferta

Cbtalents is seeking a Customer Specialist to support customers in Portugal through phone, email, chat, and other digital channels. You will handle inquiries about orders, accounts, products and services, ensuring accurate, timely and personalised assistance.

The role is onsite with relocation support and health benefits, requiring fluent French and good English. Join an international team and grow your career in the Travel industry while delivering high quality service and contributing to

Qualificações

• Fluent French (C1/C2) and English (B2) proficiency.
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking and practical problem solving.
• Customer-oriented, proactive, organized, detail-focused, and eager to learn.
• Motivation to develop professionally within the Travel industry.

Responsabilidades

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

Conhecimentos

French (C1/C2)

English (B2)

Descrição da oferta de emprego

Cbtalents is seeking a Customer Specialist to support customers in Portugal through phone, email, chat, and other digital channels. You will handle inquiries about orders, accounts, products and services, ensuring accurate, timely and personalised assistance.

The role is onsite with relocation support and health benefits, requiring fluent French and good English. Join an international team and grow your career in the Travel industry while delivering high quality service and contributing to