French Travel Support Specialist | Relocation & Benefits

Cbtalents; Vila Nova de Gaia; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation Support

Meal Allowance

Health & Life Insurance

Onsite Work

Resumo da oferta

Cbtalents is seeking a Customer Specialist for an international travel company. You will support customers across orders, accounts, products and services via phone, email, chat and other digital platforms.

Fluent French and good English are required; EU citizenship or Portuguese residence permit is necessary. Onsite work in Portugal with relocation support, a competitive salary, meal allowance, and health & life insurance are offered to support your professional growth.

Qualificações

• Fluent French (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residence permit required.
• Excellent verbal and written communication skills.

Responsabilidades

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen to customers and identify the most suitable solutions to their requests.
• Manage complaints and customer situations calmly, professionally, and with a solution focus.
• Guide customers through relevant procedures, platforms, products and services.
• Maintain accurate records of interactions in internal systems.
• Collaborate with other departments when additional support is needed.
• Identify recurring issues and share feedback for improvements.
• Keep knowledge of products, services, procedures and policies up to date through training.

Conhecimentos

French fluent

English proficient

Customer service

Communication

Problem solving

Descrição da oferta de emprego

Cbtalents is seeking a Customer Specialist for an international travel company. You will support customers across orders, accounts, products and services via phone, email, chat and other digital platforms.

Fluent French and good English are required; EU citizenship or Portuguese residence permit is necessary. Onsite work in Portugal with relocation support, a competitive salary, meal allowance, and health & life insurance are offered to support your professional growth.