French Travel Car Rental Specialist - Customer Support

BlueView Talent; Gondomar; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Job summary

BlueView Talent in Portugal is seeking a Customer Specialist for a Car Rental Project. You will provide professional support for reservations, vehicle information, rental agreements, payments, and service requests via phone, email, chat, and other channels.

You will ensure clear, accurate, and timely solutions, aiming for a smooth rental experience. Fluent French and English are required, EU citizenship or Portuguese residency, and at least 1 year in customer support.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in CS.

Responsibilities

• Provide professional, friendly, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick‑up and return procedures, and services.
• Provide clear and accurate information while following company policies and guidelines.
• Understand customer needs and provide appropriate solutions efficiently and within the required timeframe.
• Handle questions, concerns, and complaints professionally, escalating complex cases when necessary.
• Assist with booking modifications, cancellations, extensions, and other rental-related requests.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments and rental locations to resolve issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.

Skills

French fluency

English proficiency

Job description

BlueView Talent in Portugal is seeking a Customer Specialist for a Car Rental Project. You will provide professional support for reservations, vehicle information, rental agreements, payments, and service requests via phone, email, chat, and other channels.

You will ensure clear, accurate, and timely solutions, aiming for a smooth rental experience. Fluent French and English are required, EU citizenship or Portuguese residency, and at least 1 year in customer support.