French Travel & Car Rental Support Specialist

BlueView Talent

Porto

On-site

EUR 12,000 - 18,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Onsite work

Job summary

BlueView Talent in Porto, Portugal, seeks a Customer Specialist for a Car Rental project to support customers through reservations, payments and service inquiries across phone, email, chat and other channels.

Requirements include fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, and at least 1 year in customer support. You will join a dynamic, multicultural team with onsite work, meal allowance and health & life insurance.

Qualifications

Fluent in French at C1/C2 level and English at B2 level.
EU citizenship or Portuguese residency is required for eligibility.
Minimum 1 year of experience in customer support.
Strong analytical, creative, and communication abilities.

Responsibilities

Deliver high-quality customer-focused support through phone, email, live chat, and other channels.
Respond to questions regarding reservations, vehicle availability, rental terms, payments, and pick-up/drop-off arrangements.
Provide accurate, easy-to-understand information following company policies and service standards.
Assess customer needs and identify suitable solutions promptly and efficiently.
Manage customer concerns and complaints professionally and escalate complex cases when needed.
Document interactions and resolutions in relevant internal systems.
Collaborate with internal teams and rental branches to resolve issues.