Francophone Customer Specialist — Travel, Relocation to Portugal

Cross Border Talents; Braga; Sur place; EUR 17 000 - 26 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health & Life Insurance

Relocation Support

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to join its diverse international team. You will assist customers with orders, accounts, products, services, and general inquiries via phone, email, live chat, and other channels to deliver reliable support and a positive experience.

The role emphasizes strong communication, problem-solving, and a customer-oriented approach. You will stay informed about product updates and policies, participate in ongoing training, and contribute to improving

Qualifications

• Fluent in French (C1/C2)
• EU citizenship or valid Portuguese residence permit
• Excellent verbal and written communication skills
• Strong analytical thinking and practical problem-solving
• Customer-oriented, proactive, organized, detail-focused, and willing to learn
• Motivation to develop professionally within the Travel industry

Responsabilités

• Handle inquiries related to orders, shipping, payments, accounts, products and services.
• Understand customer concerns and recommend suitable solutions based on individual needs.
• Address complaints and challenging situations with patience and professionalism.
• Assist customers in navigating systems, processes, products and service options.
• Record interactions, requests and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests needing additional help.
• Identify recurring customer concerns and communicate feedback to improve service quality.
• Stay informed about product updates, service offerings, procedures, and company policies through ongoing training.

Connaissances

French language proficiency

Communication

Problem-solving

Customer focus

Organized

Willingness to learn

Description du poste

Cross Border Talents is seeking a Customer Specialist to join its diverse international team. You will assist customers with orders, accounts, products, services, and general inquiries via phone, email, live chat, and other channels to deliver reliable support and a positive experience.

The role emphasizes strong communication, problem-solving, and a customer-oriented approach. You will stay informed about product updates and policies, participate in ongoing training, and contribute to improving