French Travel Concierge & Customer Specialist

Cross Border Talents; Porto; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health & life insurance

Relocation support

Onsite office

Job summary

Cross Border Talents is seeking a Customer Specialist in Porto to assist customers with orders, accounts, products, and services across phone, email, and live chat channels. You will ensure a positive experience by understanding needs and delivering tailored solutions.

The role emphasizes language skills in French and English, strong communication, and a proactive, customer-focused mindset with interest in the Travel industry.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residence permit.

Responsibilities

• Handle inquiries related to orders, accounts, products, and services.
• Provide clear information and tailored solutions via phone, email, live chat.
• Record interactions and outcomes in internal databases.
• Coordinate with other departments to resolve requests.
• Identify recurring issues and feed back for service improvement.

Skills

French fluency (C1/C2)

English proficiency (B2)

Strong communication

Analytical thinking

Customer orientation

Organised

Willing to learn

Job description

Cross Border Talents is seeking a Customer Specialist in Porto to assist customers with orders, accounts, products, and services across phone, email, and live chat channels. You will ensure a positive experience by understanding needs and delivering tailored solutions.

The role emphasizes language skills in French and English, strong communication, and a proactive, customer-focused mindset with interest in the Travel industry.