French Car Rental Support Specialist — Onsite

BlueView Talent; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation Assistance

Onsite Work

Meal Allowance

Health & Life Insurance

Job summary

BlueView Talent is seeking a Customer Specialist for a Car Rental Project in Porto, Portugal. You will assist customers with reservations, vehicle options, payments, and service-related inquiries using phone, email, chat and other channels to provide reliable, friendly support.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, and at least 1 year in customer support.

Qualifications

• Language Skills: Fluent in French (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Experience: Minimum 1 year in Customer Support.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in CS.

Responsibilities

• Deliver high-quality, customer-focused support through phone calls, emails, live chat, and other channels.
• Respond to questions regarding reservations, vehicle availability, rental terms, payment procedures, and pick-up/return arrangements.
• Provide accurate, easy-to-understand information in line with company policies and service standards.
• Assess customer needs and identify suitable solutions in a timely and efficient manner.
• Manage customer concerns and complaints professionally; refer more complex cases as needed.
• Process requests involving booking changes, cancellations, extensions, and related matters.
• Document customer interactions, requests, and resolutions in internal systems.
• Collaborate with rental branches to investigate issues and ensure effective resolution.
• Contribute to customer satisfaction by maintaining high standards of service quality and productivity.
• Participate in ongoing training on vehicle categories, rental options, procedures, and guidelines.

Skills

French (C1/C2)

English (B2)

Customer Support experience

Analytical thinking

Communication skills

Creative thinking

Job description

BlueView Talent is seeking a Customer Specialist for a Car Rental Project in Porto, Portugal. You will assist customers with reservations, vehicle options, payments, and service-related inquiries using phone, email, chat and other channels to provide reliable, friendly support.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, and at least 1 year in customer support.