French-Speaking Car Rental Support Specialist

BlueView Talent

Vila Nova de Gaia

On-site

EUR 12,000 - 17,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Meal allowance

Health & Life Insurance

Onsite work

Language bonus

Job summary

BlueView Talent in Porto is seeking a Customer Specialist for a Car Rental Project to support customers through reservations, vehicle options, payments and service-related inquiries. You will communicate via phone, email, chat, and other digital channels to ensure a smooth rental experience.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a minimum of 1 year in customer support.

Qualifications

Fluent in French (C1/C2) and English (B2)
EU citizenship or valid Portuguese residency card
Minimum 1 year of experience in Customer Support
Professional, detail-oriented and proactive mindset

Responsibilities

Deliver high-quality support via phone, email, live chat and other channels
Handle inquiries about reservations, vehicle availability, rental terms and payments
Provide clear information in line with company policies and service standards
Assess customer needs and identify suitable solutions quickly
Manage customer concerns and escalate complex cases to appropriate departments
Process booking changes, cancellations and extensions
Document interactions and resolutions in internal systems
Collaborate with rental branches to resolve issues
Maintain high standards of service quality and productivity
Participate in ongoing training on vehicle categories and booking procedures