French Car Rental Support Specialist

BlueView Talent; Porto; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Relocation Assistance

Meal Allowance

Health & Life Insurance

Onsite Work

Language Bonus

Job summary

BlueView Talent is seeking a Customer Specialist for a Car Rental Project in Porto. You will support customers through reservations, payments, and service inquiries, delivering accurate information and proactive assistance across phone, email, chat, and other channels.

You will work in a fast-paced, multicultural environment, collaborating with rental branches and internal teams to resolve issues and improve customer satisfaction.

Qualifications

• Minimum 1 year of experience in Customer Support.
• Fluent in French (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsibilities

• Handle inquiries about reservations, vehicle options, rental terms, payments, and services.
• Communicate via phone, email, chat, and other platforms.
• Provide accurate information in line with policies and standards.
• Identify solutions and assist customers in a timely manner.
• Manage concerns and escalate complex cases to relevant departments.
• Process booking changes, cancellations, extensions, and other service-related matters.
• Document interactions and resolutions in internal systems.
• Collaborate with rental branches to resolve issues.
• Contribute to customer satisfaction by maintaining high service quality.
• Participate in ongoing training on vehicle categories and guidelines.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

BlueView Talent is seeking a Customer Specialist for a Car Rental Project in Porto. You will support customers through reservations, payments, and service inquiries, delivering accurate information and proactive assistance across phone, email, chat, and other channels.

You will work in a fast-paced, multicultural environment, collaborating with rental branches and internal teams to resolve issues and improve customer satisfaction.