French Travel Car Rental Specialist — Customer Support

BlueView Talent; Maia; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Job summary

BlueView Talent in Portugal is seeking a Customer Specialist for a Car Rental Project. You will support customers through phone, email, chat, and other channels, handling reservations, vehicle information, payments, and modifications to ensure a smooth rental journey.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, at least 1 year in customer support, and a proactive, detail-oriented mindset.

Qualifications

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Responsibilities

• Provide professional, friendly, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick-up and return procedures, and services.
• Provide clear and accurate information while following company policies, procedures, and established guidelines.
• Understand customer needs and provide appropriate solutions efficiently and within the required timeframe.
• Handle customer questions, concerns, and complaints professionally, escalating complex cases to the relevant teams when necessary.
• Assist customers with booking modifications, cancellations, extensions, and other rental-related requests.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments and rental locations to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Stay up to date with vehicle options, rental services, booking processes, company policies, and procedures through ongoing training.

Skills

Customer service

Analytical

Communication

Job description

BlueView Talent in Portugal is seeking a Customer Specialist for a Car Rental Project. You will support customers through phone, email, chat, and other channels, handling reservations, vehicle information, payments, and modifications to ensure a smooth rental journey.

The role requires fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residency, at least 1 year in customer support, and a proactive, detail-oriented mindset.