French-Speaking Tech Support Specialist - Portugal

Cross Border Talents; Lisboa; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Portugal is seeking a French-speaking Technical Support Specialist to join an international team. In this role you will assist customers with technical questions, troubleshoot issues and guide users toward practical solutions, working on-site in Portugal and contributing to quality service.

Candidates should have strong French and English communication skills, at least one year of BPO or tech support experience, and be eligible to work in Portugal.

Formación

• Fluency in French and strong English communication skills.
• Experience in a BPO or technical support environment is preferred.
• Ability to troubleshoot and guide users to solutions.

Responsabilidades

• Respond to customer technical inquiries.
• Troubleshoot reported issues and explain solutions clearly.
• Guide customers through relevant processes and support steps.
• Record case details and follow quality procedures.

Conocimientos

French language

English language

Descripción del empleo

Cross Border Talents in Portugal is seeking a French-speaking Technical Support Specialist to join an international team. In this role you will assist customers with technical questions, troubleshoot issues and guide users toward practical solutions, working on-site in Portugal and contributing to quality service.

Candidates should have strong French and English communication skills, at least one year of BPO or tech support experience, and be eligible to work in Portugal.