French-Speaking Technical Support Specialist – Portugal

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents in Portugal is seeking a French-speaking Technical Support Specialist to join an international team. In this role you will assist customers with technical questions, troubleshoot issues and guide users toward practical solutions, working on-site in Portugal and contributing to quality service.

Candidates should have strong French and English communication skills, at least one year of BPO or tech support experience, and be eligible to work in Portugal.

Qualifications

• Fluency in French and strong English communication skills.
• Experience in a BPO or technical support environment is preferred.
• Ability to troubleshoot and guide users to solutions.

Responsibilities

• Respond to customer technical inquiries.
• Troubleshoot reported issues and explain solutions clearly.
• Guide customers through relevant processes and support steps.
• Record case details and follow quality procedures.

Skills

French language

English language

Job description

French-Speaking Technical Support Specialist – Portugal

About the role

Cross Border Talents is looking for French-speaking professionals to join an international technical support team in Portugal. In this role, you will assist customers with technical questions, troubleshoot reported issues and guide users towards practical solutions. The project is suitable for candidates who have experience in a BPO or technical support environment and are confident communicating in French and English.

Key responsibilities

• Respond to customer technical inquiries.
• Troubleshoot reported issues and explain solutions clearly.
• Guide customers through relevant processes and support steps.
• Record case details and follow quality procedures.

Requirements

• Strong French and English communication skills.
• At least one year of BPO or technical support experience.
• Good troubleshooting and problem-solving abilities.
• Customer-oriented communication and attention to detail.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

Location: Portugal; the specific office location is confirmed during recruitment.

On-site position.

Further schedule details are shared during the interview.