French & English Technical Support Specialist

Cross Border Talents; Lisboa; In loco; EUR 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a French & English speaking Technical Support Specialist to join our international team in Lisbon. You will assist customers with technical questions, guide them through troubleshooting steps, and explain solutions in clear language.

The role requires fluency in French and good English, with prior tech support experience and a patient, customer-oriented approach. Based in Lisbon, candidates must have the right to work in Portugal and reside in Lisbon to qualify.

Competenze

• Fluency in French and strong English communication.
• Experience in technical support or a similar customer-facing role.
• Strong analytical and problem-solving abilities.
• Confidence using computers and digital tools.
• Patient and customer-oriented approach.

Mansioni

• Assist customers with technical questions and issues.
• Guide users through troubleshooting procedures.
• Explain technical solutions clearly and accessibly.
• Record customer interactions and relevant case information.
• Provide professional support and contribute to customer satisfaction.

Conoscenze

Fluent French

Good English

Tech support experience

Analytical thinking

Problem solving

Computer literacy

Customer-oriented

Descrizione del lavoro

French & English Technical Support Specialist — Lisbon, Portugal

Cross Border Talents is looking for a French and English-speaking Technical Support Specialist to join an international support team in Lisbon.

If you enjoy troubleshooting, working with technology, and helping people resolve technical problems, we would love to hear from you.

Your main responsibilities

• Assist customers with technical questions and issues.
• Guide users through troubleshooting procedures.
• Explain technical solutions in a clear and accessible way.
• Record customer interactions and relevant case information.
• Provide professional support and contribute to customer satisfaction.

Requirements

• Fluent French and good English communication skills.
• Previous experience in technical support or a similar customer-facing role.
• Strong analytical and problem-solving abilities.
• Confidence using computers and digital tools.
• A patient, customer-oriented approach.

Please note

• The position is based in Lisbon, Portugal.
• Candidates must already have the legal right to work in Portugal.
• Candidates must currently reside in Lisbon.