French Technical Support Specialist — Remote (Portugal)

Hiring İnternational; Porto; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully remote from Portugal

Office visits in Porto every 3 months

International and multicultural team

Equipment provided

Career development opportunities

Job summary

Hiring İnternational in Portugal is seeking a French-speaking Technical Customer Support Specialist to join an international and fast-paced team. This fully remote role is open to candidates based in Porto or Lisbon, with the Porto office visit once every three months.

You will provide technical assistance to customers, troubleshoot issues, and ensure a high-quality customer experience through effective communication. English B2+ and basic SQL knowledge are required.

Qualifications

• Native-level or C2 French
• English at B2 level or higher
• Basic knowledge of SQL is required
• Previous experience in technical customer support, IT support, helpdesk, or a similar role is an advantage
• Good troubleshooting and analytical skills
• Comfortable working with technical systems and digital tools
• Strong communication and problem-solving abilities
• Ability to work independently in a remote environment
• Must be based in Portugal, preferably in the Porto or Lisbon area
• Willingness to visit the Porto office once every 3 months

Responsibilities

• Provide technical customer support in French via phone, email, chat, or other support channels
• Troubleshoot and resolve technical issues efficiently
• Understand customer needs and provide clear, accurate solutions
• Investigate and document technical incidents
• Escalate complex issues to the appropriate technical teams when required
• Maintain accurate records of customer interactions and troubleshooting steps
• Use internal systems and databases to identify and resolve technical issues
• Collaborate with international teams to ensure excellent customer service
• Follow established technical support procedures and quality standards

Skills

French native/C2

English B2+

SQL basics

Technical support

Remote work

Job description

Hiring İnternational in Portugal is seeking a French-speaking Technical Customer Support Specialist to join an international and fast-paced team. This fully remote role is open to candidates based in Porto or Lisbon, with the Porto office visit once every three months.

You will provide technical assistance to customers, troubleshoot issues, and ensure a high-quality customer experience through effective communication. English B2+ and basic SQL knowledge are required.