French-Speaking Multi-Channel Tech Support (Lisbon)

Cross Border Talents; Castelo; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused technical support specialist for our Lisbon, Portugal team. You will engage users in French and English across phone, email, and online channels, delivering technical solutions and training to ensure an exceptional user experience.

The role requires 40 hours per week in a rotational shift pattern, with an emphasis on customer care, feedback collection, and collaboration with the team. Health insurance is provided from day one.

Qualifications

• Must have native-level or fluent French with solid English knowledge.
• Excellent communication, problem solving, and ability to manage emotions for user satisfaction.
• Strong IT aptitude to handle diverse software and hardware inquiries.

Responsibilities

• Provide multi-channel technical support and consultation to users by phone, online, and email.
• Deliver technical solutions and conduct knowledge transfer and training.
• Handle customer complaints professionally, manage emotions, and ensure user satisfaction.

Skills

Fluent French

Strong communication

Problem solving

Emotional management

IT literacy

Job description

Cross Border Talents is seeking a customer-focused technical support specialist for our Lisbon, Portugal team. You will engage users in French and English across phone, email, and online channels, delivering technical solutions and training to ensure an exceptional user experience.

The role requires 40 hours per week in a rotational shift pattern, with an emphasis on customer care, feedback collection, and collaboration with the team. Health insurance is provided from day one.