French Tech Support Specialist — Multichannel & Training

Cross Border Talents; Odivelas; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused multilingual technical support specialist to assist French-speaking users. You will help users unlock creativity by providing professional technical solutions, handling inquiries, and ensuring an excellent user experience across channels.

The role requires native or fluent French and solid English, strong communication, IT aptitude, and the ability to work 40 hours weekly on a rotating schedule.

Qualifications

• Fluent French language skills with solid English knowledge.
• Strong communication, problem-solving and emotional management.
• Good IT and technical aptitude for software/hardware inquiries.
• Willingness to work on rotational shifts.

Responsibilities

• Provide multilingual technical support via phone, online, and email.
• Deliver technical solutions and training for users.
• Handle customer complaints with a focus on satisfaction.
• Collect feedback to improve products and services.
• Collaborate with team to achieve goals.

Skills

French fluency

English proficiency

Communication skills

IT aptitude

Rotational shifts

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused multilingual technical support specialist to assist French-speaking users. You will help users unlock creativity by providing professional technical solutions, handling inquiries, and ensuring an excellent user experience across channels.

The role requires native or fluent French and solid English, strong communication, IT aptitude, and the ability to work 40 hours weekly on a rotating schedule.