French Tech Support Pro — Multichannel & Training

Cross Border Talents; Barreiro; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused Technical Support professional to join our Lisbon team. You will assist French-speaking users with technical issues, offering multilingual consultation and ensuring an exceptional user experience across phone, online, and email channels.

Responsibilities include delivering solutions and training, handling complaints, gathering feedback, and collaborating with colleagues to optimize products and processes.

Qualifications

• Native-level or fluent proficiency in French with solid English knowledge.
• Strong communication, problem-solving, and emotional management for user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.
• Flexibility to work on rotational shifts.

Responsibilities

• Provide technical support and consultation via phone, online, and email across multiple channels.
• Deliver professional technical solutions and conduct knowledge output and training.
• Handle customer complaints professionally and improve user satisfaction.
• Collect and analyze user feedback to help optimize products and services.
• Collaborate with team members to achieve department goals.

Skills

Fluent French

English proficiency

Technical support

Customer focus

Multichannel support

Tools

CRM software

Job description

Cross Border Talents is seeking a customer-focused Technical Support professional to join our Lisbon team. You will assist French-speaking users with technical issues, offering multilingual consultation and ensuring an exceptional user experience across phone, online, and email channels.

Responsibilities include delivering solutions and training, handling complaints, gathering feedback, and collaborating with colleagues to optimize products and processes.