French Tech Support Specialist - Multichannel & Training

Cross Border Talents; Almada; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support professional for the French market. You will assist users across phone, online, and email, providing expert solutions and training to ensure an exceptional experience.

The role emphasizes strong communication, problem-solving, and emotional management to maintain high user satisfaction. A 12-month contract with rotational shifts and health insurance from day one is included.

Qualifications

• Native-level or fluent proficiency in French, combined with solid English knowledge.
• Strong communication, problem-solving, and emotional management skills with a high focus on user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.
• Flexibility to work on rotational shifts.

Responsibilities

• Provide technical support and consultation to users via phone, online, and email.
• Deliver professional technical solutions and conduct knowledge output and training.
• Handle customer complaints, manage emotions, and enhance user satisfaction.
• Collect and analyze user feedback to optimize products and services.
• Collaborate with team members to achieve departmental goals.

Skills

French proficiency

English proficiency

Communication skills

Technical aptitude

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support professional for the French market. You will assist users across phone, online, and email, providing expert solutions and training to ensure an exceptional experience.

The role emphasizes strong communication, problem-solving, and emotional management to maintain high user satisfaction. A 12-month contract with rotational shifts and health insurance from day one is included.