French-Speaking Tech Support Specialist - Health-Insured

Cross Border Talents; Mafra; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal seeks a customer-focused technical support specialist for the French market. You will assist users with multilingual technical consultations, addressing inquiries via phone, email, and online chat, and ensuring an outstanding experience.

The role emphasizes training delivery, solution provision, and collaboration with teammates to reach department goals. Rotational shifts and a 12-month contract are included, with health insurance from day one.

Qualifications

• Native-level or fluent proficiency in French with solid English knowledge.
• Strong communication, problem-solving and emotional management skills with a high focus on user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.
• Willingness to work on rotational shifts.

Responsibilities

• Provide multi-channel technical support via phone, online, and email.
• Deliver professional technical solutions and conduct knowledge transfer and training.
• Properly handle customer complaints, manage emotions, and enhance user satisfaction.
• Collect and analyze user feedback to optimize products and services.
• Collaborate with team members to achieve departmental goals.

Skills

French fluency

English proficiency

Strong communication

Customer-focus

Tools

IT support tools

Job description

Cross Border Talents in Lisbon, Portugal seeks a customer-focused technical support specialist for the French market. You will assist users with multilingual technical consultations, addressing inquiries via phone, email, and online chat, and ensuring an outstanding experience.

The role emphasizes training delivery, solution provision, and collaboration with teammates to reach department goals. Rotational shifts and a 12-month contract are included, with health insurance from day one.