French Tech Support Specialist (Tier 1) – SaaS and SQL

Business Intelligence Sales Consultants

Porto

Presencial

EUR 14 000 - 19 000

Tempo integral

Há 4 dias

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Vantagens oferecidas por esta oferta de emprego

Free Portuguese language courses

Sports and social activities

Career development opportunities

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon, Portugal, seeks a French-speaking Tech Support Specialist (Tier 1) for the Portuguese market. You will be the first point of contact via email, chat or phone, helping users navigate the SaaS platform.

Requirements include native French, English at B2 level, SQL knowledge, and a customer-focused, analytical mindset. The role offers a temporary contract with renewal potential and Portuguese residency is required.

Qualificações

Native-level French with strong written and verbal skills.
English at B2 level for collaboration with global teams.
SQL knowledge is required.
Tech-savvy and passionate about SaaS or fintech.
Strong analytical thinking and customer-oriented mindset.
Prior experience in technical support or customer service is a plus.

Responsabilidades

Be the first point of contact for customers via email, chat, or phone.
Diagnose and resolve technical issues, escalating complex cases when needed.
Help users navigate and optimize the platform to its full potential.
Use SQL to perform data checks, basic queries, and troubleshoot system-related issues.
Collaborate with internal teams to enhance support quality and product performance.
Maintain excellent communication and customer satisfaction standards.