Tech Support Specialist (Tier 1) with French

Business Intelligence Sales Consultants; Porto; Presencial; EUR 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Portuguese language courses

Sports and social activities

Career development opportunities

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon, Portugal, seeks a French-speaking Tech Support Specialist (Tier 1) for the Portuguese market. You will be the first point of contact via email, chat or phone, helping users navigate the SaaS platform.

Requirements include native French, English at B2 level, SQL knowledge, and a customer-focused, analytical mindset. The role offers a temporary contract with renewal potential and Portuguese residency is required.

Qualificações

• Native-level French with strong written and verbal skills.
• English at B2 level for collaboration with global teams.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or fintech.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Responsabilidades

• Be the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use SQL to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Conhecimentos

French

SQL

Customer support

SaaS

Descrição da oferta de emprego

Tech Support Specialist (Tier 1) French Market

Location: Lisbon, Portugal

Start Dates: 14/09, 15/10

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We’re looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

What We’re Looking For

• Native-level French, with strong written and verbal communication skills.
• Intermediate English (B2 level) for collaboration with global teams.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or financial technology.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1,251.84 EUR gross/month

This all-inclusive package features:

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

Contract Details

• Contract Type: Temporary, with real potential for renewal and long-term employment
• Trial Period: 1 month
• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses
• Access to sports, cooking, and social activities
• Friendly, multicultural environment with career development opportunities

Hiring Process

• Application Review
• Online Language Assessment
• Interview with the Client

Portuguese Residency Card Required.

Ready to take your tech career to the next level?