French-Speaking SaaS Tech Support (Tier 1) – Lisbon

Boeva Tech; Porto; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Portuguese language courses

Sports, cooking, and social activities

Friendly multicultural environment

Holiday & Christmas bonuses

Monthly food allowance

Resumo da oferta

Boeva Tech in Portugal is seeking a French-speaking Tech Support Specialist (Tier 1) to act as the first point of contact for customers using our SaaS platform. You will diagnose issues, provide solutions, and help users maximize the platform’s potential, with a focus on accuracy and customer satisfaction.

You’ll collaborate with global teams, perform basic SQL data checks, and escalate complex cases when needed, contributing to product improvement and a seamless user experience across the

Qualificações

• Native-level French with strong written and verbal skills.
• SQL knowledge is required.
• English at least B2 for collaboration.
• Experience in technical support or customer service is a plus.
• Tech-savvy with SaaS or fintech interest.
• Strong analytical thinking and customer-oriented mindset.

Responsabilidades

• Act as first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Conhecimentos

French

SQL

English B2

Analytical thinking

Customer service

Descrição da oferta de emprego

Boeva Tech in Portugal is seeking a French-speaking Tech Support Specialist (Tier 1) to act as the first point of contact for customers using our SaaS platform. You will diagnose issues, provide solutions, and help users maximize the platform’s potential, with a focus on accuracy and customer satisfaction.

You’ll collaborate with global teams, perform basic SQL data checks, and escalate complex cases when needed, contributing to product improvement and a seamless user experience across the