Italian-Speaking Customer Support Expert -Telecom

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Paid training program

Relocation support

Health insurance

Meal allowance

Health insurance from day one

Fixed-term contract 12 months

Job summary

A dynamic customer service company in Lisbon seeks Italian-speaking Customer Support Experts to assist customers with technical issues and billing inquiries over the phone. Ideal candidates will have fluency in Italian and B2 proficiency in English, alongside strong communication skills. This role offers competitive pay, paid training, and relocation support.

Qualifications

• Fluency in Italian (spoken and written).
• Proficiency in English with B2 level.
• Previous customer service experience is a plus.
• Ability to work in a fast-paced environment.
• Proactive and customer-oriented mindset.

Responsibilities

• Provide exceptional customer service in Italian via phone.
• Assist with technical troubleshooting and billing inquiries.
• Ensure positive resolution to customer concerns.
• Identify opportunities to suggest relevant products or services.

Skills

Fluency in Italian

B2 proficiency in English

Strong communication skills

Problem-solving skills

Customer service experience

Job description

Overview

We are looking for Italian-speaking Customer Support Experts to join a dynamic team in Lisbon. In this role, you will handle inbound calls, assisting customers with technical issues, billing inquiries, and product-related questions while ensuring a high level of customer satisfaction.

Next Start Dates

February 3 & March 24, 2025

Responsibilities

• Provide exceptional customer service in Italian via phone.
• Assist with technical troubleshooting, billing issues, and product inquiries.
• Ensure a positive and efficient resolution to customer concerns.
• Identify opportunities to suggest relevant products or services.

Requirements

• Fluency in Italian (spoken and written) with B2 proficiency in spoken and written English
• Strong communication and problem-solving skills.
• Previous customer service experience is a plus.
• Ability to work effectively in a fast-paced environment.
• A proactive and customer-oriented mindset.

Work Conditions

• Schedule: Rotational shifts (Monday to Sunday, between 06:00 and 22:00)
• 40-hour work week (8-hour shifts + 1-hour break)
• Portuguese public holidays apply (with compensation if worked)
• Holiday & Christmas bonuses (paid in monthly installments)

Apply today and start your journey in Lisbon!

Offered

• Competitive salary and benefits package
• Paid training program (15 working days)
• Work-from-office role in a modern, well-equipped workplace
• Relocation support for candidates moving from abroad, including company-provided accommodation for up to 14 months (for those relocating from over 100km away or from abroad)
• Meal allowance via a pre-paid card
• Health insurance from day one
• Fixed-term contract (12 months) with potential for renewal