French Support Center Representative In Braga

Cross Border Talents; Viseu; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

Complexity bonus

Training opportunities

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative for an on-site role in Braga. You will deliver support via phone, email and chat in French, resolve inquiries, and maintain precise customer records.

The position requires a strong customer-focused attitude, good English for internal communication, and a valid Portugal work permit. With a permanent contract after a 3-month trial, the role offers fixed Monday-to-Friday shifts, weekends off, and

Qualifications

• Fluent in French with C2 level.
• Strong customer-service mindset and problem-solving skills.
• Excellent communication and interpersonal abilities.
• EU passport or valid Portugal work permit required.

Responsibilities

• Provide outstanding customer support via phone, email and chat in French.
• Resolve inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Follow internal procedures and meet quality standards and KPIs.

Skills

French

English (B2)

Customer service

Communication

Job description

French Support Center Representative in Braga

About the job French Support Center Representative in Braga

We are looking for a

French-speaking Customer Service Representative (CSR)

to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment. Provide outstanding customer support via phone, email, and chat in

French (C2 level required) Resolve inquiries and issues efficiently and professionally Maintain accurate records of customer interactions Collaborate with other departments to ensure a seamless customer experience Follow internal procedures and meet quality standards and KPIs Good command of English B2 (for internal communication) Excellent communication and interpersonal skills EU passport or valid

work permit for Portugal Availability to work on rotational shifts from

Monday to Friday Customer-focused attitude and problem-solving mindset Previous experience in customer support is a plus, but not required Permanent contract

(after a successful 3-month trial) Fixed Monday to Friday schedule - weekends off Performance bonus

based on KPIs Complexity bonus

for handling advanced queries A supportive and inclusive on-site work environment Opportunities for training, growth, and internal progression