French-speaking Customer Service Representative (On-site) – Braga

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Food allowance for each working day

Performance bonus

Multicultural environment with career

Job summary

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Service Representative to join a dynamic team. You will be the main contact for customers, handling orders, deliveries and product inquiries for a leading European e-commerce partner.

Based in Portugal or willing to relocate to Braga, you will work on-site, provide empathetic service, handle inquiries by phone, manage order changes, and coordinate with logistics to resolve issues, with a daily food allowance and a

Qualifications

• Fluent French is required.
• Excellent communication skills, empathy and team spirit.
• Previous customer service experience is a plus.

Responsibilities

• Handle customer inquiries by phone about order status and tracking, providing accurate and timely updates.
• Assist customers with questions about delivery times, shipping and order delays.
• Manage and resolve customer complaints in a professional, solution-oriented manner.
• Support customers with product availability and inventory-related inquiries.
• Assist with order changes, cancellations, returns and exchanges, following established procedures.
• Liaise with internal teams and logistics partners to follow up on customer requests and resolve issues efficiently.

Skills

Fluent French

Excellent communication skills

Empathy

Team spirit

Customer service experience

Job description

Location: Braga, Portugal
Work Model: On-site
Schedule: Monday to Saturday | Sunday and one rotational day off

About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team in Braga. You will work for a leading European e-commerce company and be the primary point of contact for customers, providing essential support for orders, deliveries and product inquiries.

Key Responsibilities

• Handle customer inquiries by phone about order status and tracking, providing accurate and timely updates
• Assist customers with questions about delivery times, shipping and order delays
• Manage and resolve customer complaints in a professional, solution-oriented manner
• Support customers with product availability and inventory-related inquiries
• Assist with order changes, cancellations, returns and exchanges, following established procedures
• Liaise with internal teams and logistics partners to follow up on customer requests and resolve issues efficiently

Requirements

• Fluent French
• Excellent communication skills, empathy and team spirit
• Previous experience in customer service is a plus
• Based in Portugal or willing to relocate to Braga

What We Offer

• On-site role in a vibrant city in northern Portugal
• Food allowance for each working day
• Performance bonus
• Multicultural environment with career growth