French Customer Experience Associate in Braga

Cbtalents; Braga; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonus

Complexity bonus

Permanent contract after trial

On-site work environment

Training and progression opportunities

Job summary

Cbtalents is seeking a French-speaking Customer Experience Associate in Braga. This on-site role focuses on delivering excellent support via phone, email and chat in French (C2 level) and internal communication in English (B2).

You will collaborate across departments, maintain records, and meet KPIs, with a 3-month trial leading to a permanent contract. Candidates should have a strong customer service mindset, problem-solving abilities, and excellent interpersonal skills.

Qualifications

• Fluent French required (C2 level).
• English at least B2 for internal communication.
• EU passport or valid work permit for Portugal.
• Willingness to work fixed Monday–Friday shifts.

Responsibilities

• Provide outstanding customer support via phone, email and chat in French.
• Resolve inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Follow internal procedures and meet quality standards and KPIs.

Skills

French fluency (C2)

English communication (B2)

Customer service mindset

Problem-solving

Interpersonal skills

Job description

French Customer Experience Associate in Braga

About the job French Customer Experience Associate in Braga

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Provide outstanding customer support via phone, email, and chat in French (C2 level required)

Resolve inquiries and issues efficiently and professionally

Maintain accurate records of customer interactions

Collaborate with other departments to ensure a seamless customer experience

Follow internal procedures and meet quality standards and KPIs

Good command of English B2 (for internal communication)

Excellent communication and interpersonal skills

EU passport or valid work permit for Portugal

Availability to work on rotational shifts from Monday to Friday

Customer-focused attitude and problem-solving mindset

Previous experience in customer support is a plus, but not required

Permanent contract (after a successful 3-month trial)

Fixed Monday to Friday schedule - weekends off

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

A supportive and inclusive on-site work environment

Opportunities for training, growth, and internal progression