French Customer Support in Braga (Fixed Shifts - No Weekend)

Cross Border Talents

Braga

Sur place

EUR 12 000 - 18 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Résumé du poste

A customer support firm is looking for a French Customer Support representative in Braga to provide exceptional service. Your role will involve assisting clients via phone, email, and chat, ensuring they receive timely and accurate information. Ideal candidates should have fluency in French, possess strong communication skills, and be eager to learn and adapt. This position also offers competitive salary, performance bonuses, and additional benefits like meal and transportation support, making it a great opportunity to grow your career.

Qualifications

Fluent in French (C2 level).
EU citizenship or valid Portuguese residency card.
0–1 year in customer support or related role.
Eager to learn and motivated in a fast-paced environment.

Responsabilités

Communicate with clients across multiple channels professionally.
Handle inquiries regarding products and troubleshooting.
Provide clear information and address customer concerns.
Document customer interactions and resolutions.
Identify complex cases and escalate as necessary.
Collaborate with internal teams for timely solutions.
Meet service quality standards consistently.
Stay updated with products and company policies.

Connaissances

Strong communication

Analytical abilities

Problem-solving

Problem solving

Team collaboration

Description du poste

About the job French Customer Support in Braga (Fixed Shifts - No Weekend)

Join a dynamic and supportive team where empathy, collaboration, and professionalism shape every interaction. If you’re proactive, detail-oriented, and genuinely enjoy helping others, this is your chance to build a meaningful career in customer support.

Role Overview:

As aCustomer Support, you’ll be the first point of contact for clients, providing assistance via phone, email, and live chat. Your goal is to deliver prompt, accurate solutions and ensure every customer enjoys a seamless and positive experience.

Key Responsibilities:

Customer Interaction: Communicate with clients professionally and courteously across multiple channels (phone, email, and chat).
Issue Resolution: Handle inquiries ranging from product and service details to troubleshooting and account-related support.
Customer Guidance: Provide clear information, address concerns, and ensure customers feel valued and supported.
Documentation: Keep precise and up-to-date records of customer interactions and case resolutions.
Escalation Management: Identify and elevate complex or sensitive cases following company procedures.
Collaboration: Partner with internal teams to deliver effective, timely solutions.
Performance Excellence: Consistently meet service quality standards and response time targets.
Continuous Learning: Stay current with product updates, company policies, and best practices to provide top-tier support.

Requirements:

Language Proficiency: Fluent inFrench (C2 level).
Eligibility: EU citizenship or a validPortuguese residency card.
Experience: 0–1 year in customer support or a related role.
Skills: Strong communication, analytical, and problem-solving abilities.
Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment.