French Customer Support in Braga (No Weekends)

Cross Border Talents; Braga; Sur place; EUR 10 000 - 13 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Résumé du poste

A dynamic customer support firm located in Braga seeks a motivated French-speaking Customer Support Specialist. This role involves assisting clients through phone, email, and chat, ensuring positive experiences. Ideal candidates will possess strong communication and problem-solving abilities, with 0-1 year of related experience. The company offers competitive pay, performance bonuses, and relocation assistance. Join a collaborative team that values growth and excellence in service!

Qualifications

• Fluent in French (C2 level).
• 0–1 year in customer support or a related role.
• Eager to learn, adaptable, and motivated to grow.
• Eager to learn, adaptable, and motivated to grow in a fast-paced environment.

Responsabilités

• Communicate with clients professionally across phone, email, and chat.
• Handle inquiries on product and service details.
• Provide clear information and address customer concerns.
• Keep precise and up-to-date records of interactions and resolutions.
• Identify and escalate complex cases as needed.
• Partner with teams for effective solutions.
• Meet service quality standards consistently.
• Stay current with product updates and best practices.

Connaissances

Strong communication

Analytical abilities

Problem-solving abilities

Description du poste

About the job French Customer Support in Braga (No Weekends)

Join a dynamic and supportive team where empathy, collaboration, and professionalism shape every interaction. If you’re proactive, detail-oriented, and genuinely enjoy helping others, this is your chance to build a meaningful career in customer support.

Role Overview:

As aCustomer Support, you’ll be the first point of contact for clients, providing assistance via phone, email, and live chat. Your goal is to deliver prompt, accurate solutions and ensure every customer enjoys a seamless and positive experience.

Key Responsibilities:

• Customer Interaction:Communicate with clients professionally and courteously across multiple channels (phone, email, and chat).
• Issue Resolution:Handle inquiries ranging from product and service details to troubleshooting and account-related support.
• Customer Guidance:Provide clear information, address concerns, and ensure customers feel valued and supported.
• Documentation:Keep precise and up-to-date records of customer interactions and case resolutions.
• Escalation Management:Identify and elevate complex or sensitive cases following company procedures.
• Collaboration:Partner with internal teams to deliver effective, timely solutions.
• Performance Excellence:Consistently meet service quality standards and response time targets.
• Continuous Learning:Stay current with product updates, company policies, and best practices to provide top-tier support.

Requirements:

• Language Proficiency:Fluent inFrench (C2 level).
• Experience:0–1 year in customer support or a related role.
• Skills:Strong communication, analytical, and problem-solving abilities.
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment.

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential.
• Performance Bonus:Recognition for outstanding results.
• Meal Allowance:Daily support for your meals.
• Transportation Support:Assistance with commuting costs.
• Health & Life Insurance:Comprehensive coverage for your peace of mind.
• Relocation Package:Smooth transition support if you’re moving to Portugal.

Onsite Work: Engage and grow in a collaborative office environment

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!