French-Speaking Support Specialist (Braga)

Cbtalents; Guimarães; Híbrido; EUR 12 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Transportation allowance

Performance-based bonuses

Career advancement opportunities

Resumo da oferta

A company in the customer support sector is recruiting a Customer Interaction Specialist to manage communications primarily in French. The role offers a full-time, hybrid setup in Braga, Portugal. The ideal candidate should be a native French speaker and a resident of the region with valid work authorization. The position entails handling customer inquiries predominantly through phone, email, and chat, with a focus on providing top-notch service. Great benefits including health insurance and performance-based bonuses are offered, starting January 8, 2026.

Qualificações

• Must be a native French speaker with C2 level proficiency.
• Residents of Braga with valid work authorization in Portugal are required.
• Previous experience in customer service is a plus but not mandatory.

Responsabilidades

• Serve as the voice of the company for the French market.
• Manage customer interactions via phone, email, and chat.
• Provide high-quality assistance and solutions to customer inquiries.

Conhecimentos

Fluent French (Native/C2 level)

Communication skills

Customer service

Descrição da oferta de emprego

We are recruiting enthusiastic individuals based in the Braga area to serve as a Customer Interaction Specialist, managing communications primarily in French. This is a full-time, hybrid position ideal for local residents looking for a stable career in support services.

Job Overview

You will be the voice of our company for the French market, responsible for providing high-quality assistance and solutions to customer inquiries. You will handle customer interactions through various methods, including telephone calls, email correspondence, and online chat systems.

Essential Requirements

• Language Fluency:
  • French: Mandatory Native/C2 level mastery is required for direct customer service.
  • Work Eligibility: Applicants must be existing residents in the Braga region or immediate surroundings. No relocation support is available for this role.
• Documentation: Proof of valid work authorization in Portugal is necessary, which includes:
  • A current Residency Card (with more than one year of remaining validity).
  • European Union Citizenship documentation.
  • A valid Refugee Card.

Schedule and Logistics

• Work Location: Braga, Portugal (Hybrid work setup).
• Equipment: All necessary tools and technology will be furnished by the employer.
• Prior Experience: While previous experience in a call center or customer-facing role is advantageous, it is not compulsory. Comprehensive training will be provided.
• Commencement Date: January 8, 2026.
• Working Hours:
  • Days: Monday through Friday.
  • Shifts: Rotational system operating between 07:00 and 19:00.
  • Weekends Off: Saturday and Sunday are fixed non-working days.

Rewards and Benefits

We offer a competitive package designed to ensure employee well-being and growth:

• Financials: Attractive base salary plus performance-based bonuses.
• Welfare: Inclusion of health insurance benefits.
• Support: Provision of meal and transportation allowances.
• Progression: Significant opportunities for career advancement and professional development.

If you are a French native speaker based in Braga, seize this opportunity to join us starting January 8, 2026!