(French-Speaking) User Support Coordinator Lisbon, Portugal

Cbtalents; Lisboa; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Relocation package

Full training

Job summary

An international recruitment agency is looking for French-speaking Customer Service Representatives to join their team in Lisbon, Portugal. This role involves handling customer inquiries and providing excellent service in a dynamic, multicultural setting. Successful candidates will receive training and support for relocation, with opportunities for professional growth and performance-based incentives.

Qualifications

• Fluent in French at C1/C2 level is essential.
• Good communication in English, minimum B2 level.
• Previous customer service experience is advantageous.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information and issue resolution.
• Deliver excellent customer service ensuring a positive experience.

Skills

Fluent French (C1/C2)

Good English communication skills (B2)

Excellent problem-solving skills

Excellent communication skills

Job description

Overview

(French-speaking) User Support Coordinator Lisbon, Portugal — Job Openings

About the job

Are you a French speaker looking for an exciting opportunity abroad? We are hiring French Customer Service Representatives to join an international team supporting a global client. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to Portugal
• European Passport, no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential