French Tech Support T3 - Complex Issue Solver in Porto

Cross Border Talents; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

health insurance from day one

a meal allowance

holiday and Christmas allowances

Job summary

Cross Border Talents in Porto seeks a French Helpdesk Tier 3 specialist to support French-speaking users via ticket, chat and video calls, resolving complex issues beyond initial support levels.

You will verify data in the database using MySQL and Postman, and propose improvements from recurring incidents. Fluent French and strong English (B2) are required; training is provided with health insurance from day one.

Qualifications

• Native-level French and English B2 proficiency.
• Knowledge of MySQL, Postman, Slack and MS Office.
• Calm, analytical and creative approach to solving problems.

Responsibilities

• Resolve complex problems that earlier support levels couldn't.
• Support French-speaking users by ticket, chat and video call.
• Verify data in the database to avoid errors.
• Turn recurring incidents into improvement proposals.

Skills

French (native)

English B2

Analytical thinking

Problem solving

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents in Porto seeks a French Helpdesk Tier 3 specialist to support French-speaking users via ticket, chat and video calls, resolving complex issues beyond initial support levels.

You will verify data in the database using MySQL and Postman, and propose improvements from recurring incidents. Fluent French and strong English (B2) are required; training is provided with health insurance from day one.