Remote-First French-Speaking Tier 3 Helpdesk Tech – Porto

Cross Border Talents; Porto; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking a French-speaking Helpdesk Support Technician (Tier 3) to handle high-depth support requests. You will perform third-level troubleshooting for applications and provide ticket, chat, and video-call assistance to French-speaking users.

The role is remote-first with rotating shifts and one office day per quarter near Porto, Portugal. Proficiency in French and English and hands-on experience with MySQL, Postman, Slack, and MS Office are valued.

Qualifications

• 3rd level troubleshooting for applications.
• Fluent in French with English at least B2.
• Experience with helpdesk tools and ticketing processes.

Responsibilities

• Third-level troubleshooting for applications.
• Ticket, chat and video-call support for French-speaking users.
• Application error analysis and improvement suggestions.

Skills

French (native)

English (B2)

Typing speed

Written communication

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents is seeking a French-speaking Helpdesk Support Technician (Tier 3) to handle high-depth support requests. You will perform third-level troubleshooting for applications and provide ticket, chat, and video-call assistance to French-speaking users.

The role is remote-first with rotating shifts and one office day per quarter near Porto, Portugal. Proficiency in French and English and hands-on experience with MySQL, Postman, Slack, and MS Office are valued.