French-Speaking Tech Support Specialist: Complex Issues

Cross Border Talents; Porto; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Paid training

Health insurance from day one

Meal allowance

Holiday and Christmas allowances

Job summary

Cross Border Talents in Porto is seeking a French-speaking Helpdesk T3 specialist to support users by ticket, chat and video calls and to resolve complex issues that earlier support levels couldn't.

You will verify data in databases, propose improvements to recurring incidents, and work with MySQL, Postman, Slack and MS Office. Native-level French and English B2 are required, with a calm, analytical and creative approach to problem solving.

Qualifications

• Native-level French and English B2.
• MySQL, Postman, Slack, and MS Office knowledge.
• Calm, analytical and creative problem solving.

Responsibilities

• Resolve complex problems that earlier support levels couldn't.
• Assist French-speaking users via ticket, chat and video call.
• Verify data in the database to prevent errors.
• Turn recurring incidents into improvement proposals.

Skills

French (native)

English (B2)

Problem solving

Analytical thinking

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents in Porto is seeking a French-speaking Helpdesk T3 specialist to support users by ticket, chat and video calls and to resolve complex issues that earlier support levels couldn't.

You will verify data in databases, propose improvements to recurring incidents, and work with MySQL, Postman, Slack and MS Office. Native-level French and English B2 are required, with a calm, analytical and creative approach to problem solving.