Remote Bilingual Helpdesk Technician (French/English) – L3

Cross Border Talents; Porto; Hybrid; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Porto searches for a dedicated French Helpdesk T3 specialist to handle tickets and live support for French-speaking users.

You will diagnose errors, run tests with Postman and MySQL, and document learnings to improve processes. Expect collaboration with remote teams and a quarterly Porto office day, with a mostly remote work pattern.

Ideal candidates are proactive, with strong communication in French and English, and a willingness to learn and adapt quickly.

Qualifications

• Native-level French and English (B2) proficiency.
• Experience with MySQL, Postman, Slack and MS Office.

Responsibilities

• Receive support requests through tickets and chat.
• Join video calls with users who need level-3 help.
• Analyse errors and test fixes using tools like Postman and MySQL.
• Document what you learn and suggest improvements.

Skills

French(native)

English (B2)

MySQL

Postman

Slack

MS Office

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents in Porto searches for a dedicated French Helpdesk T3 specialist to handle tickets and live support for French-speaking users.

You will diagnose errors, run tests with Postman and MySQL, and document learnings to improve processes. Expect collaboration with remote teams and a quarterly Porto office day, with a mostly remote work pattern.

Ideal candidates are proactive, with strong communication in French and English, and a willingness to learn and adapt quickly.