French-Speaking Tier 3 Tech Support | Escalations Expert

Cross Border Talents; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Paid training (12 days)

Health insurance from day one

Meal allowance and holiday bonuses

Job summary

Cross Border Talents is seeking a French-speaking helpdesk technician to join our Porto-based team as 3rd line support. You will handle escalated tickets, chats and video calls from users, applying established protocols to resolve issues quickly and clearly in French and English.

Required native-level French and English at B2, strong typing and clear written communication. We offer 12-month contract with paid training, health insurance from day one and meal allowances, plus holiday bonuses.

Qualifications

• Native-level French and English at B2 level.
• MySQL, Postman, Slack and MS Office proficiency.
• Good typing speed and clear written communication.
• A customer-focused, problem-solving mindset.

Responsibilities

• Handle escalated tickets, chats and video calls from users.
• Follow established protocols to solve issues quickly and accurately.

Skills

French (Native)

English (B2)

Typing speed

Customer focus

Problem solving

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents is seeking a French-speaking helpdesk technician to join our Porto-based team as 3rd line support. You will handle escalated tickets, chats and video calls from users, applying established protocols to resolve issues quickly and clearly in French and English.

Required native-level French and English at B2, strong typing and clear written communication. We offer 12-month contract with paid training, health insurance from day one and meal allowances, plus holiday bonuses.