French-Speaking Technical Support Pro — Porto

Cross Border Talents; Porto; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Porto is seeking a French-speaking Technical Support Specialist to join a high-velocity, global support team. You will tackle complex technical issues, explain steps clearly, and guide customers through system updates with confidence.

The role emphasizes deep-dive troubleshooting, documentation for the wider team, and constant collaboration with internal engineers to maintain top service standards. Applicants must be based near Porto with local paperwork.

Qualifications

• Fluent, high-level French to clearly explain technical steps.
• Strong English for technical manuals and notes.
• Problem-solving mindset to break down complex issues.
• Good general IT knowledge: OS, networks, internet tools.
• Clear communication to explain solutions simply.
• Must reside near Porto with local working papers (NIF/NISS).

Responsibilities

• Investigate tricky cases and perform deep-dive troubleshooting.
• Analyze system glitches using logs and configurations.
• Collaborate with global technical teams to resolve issues.
• Document solutions for knowledge sharing.
• Guide customers through advanced updates and changes.
• Maintain service standards with quick, accurate responses.

Skills

Fluent French

Technical English

Problem-Solving

Tech Comfort

Clear Communicator

Local Paperwork

Job description

Cross Border Talents in Porto is seeking a French-speaking Technical Support Specialist to join a high-velocity, global support team. You will tackle complex technical issues, explain steps clearly, and guide customers through system updates with confidence.

The role emphasizes deep-dive troubleshooting, documentation for the wider team, and constant collaboration with internal engineers to maintain top service standards. Applicants must be based near Porto with local paperwork.