Remote 3rd‑Line Helpdesk Technician (French/English)

Cross Border Talents; Porto; Remote; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a French-speaking Tier 3 support specialist to resolve complex issues for French-speaking users. The role involves assisting via tickets, chat, and video calls, and requires strong troubleshooting and communication skills.

Responsibilities include analyzing errors, verifying customer data in databases, and suggesting improvements to supervisors based on recurring incidents. This is a remote-first role with rotating shifts and occasional in-person days near Porto.

Qualifications

• Native-level French and English (B2) proficiency.
• Strong troubleshooting and communication skills.
• Experience analyzing application errors and assisting users.

Responsibilities

• Solve technical problems that weren't resolved at level 2.
• Analyze application errors and help users fix them.
• Check customer data in databases to prevent mistakes.
• Suggest improvements to supervisors based on incidents you see.

Skills

French (native)

English B2

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents is seeking a French-speaking Tier 3 support specialist to resolve complex issues for French-speaking users. The role involves assisting via tickets, chat, and video calls, and requires strong troubleshooting and communication skills.

Responsibilities include analyzing errors, verifying customer data in databases, and suggesting improvements to supervisors based on recurring incidents. This is a remote-first role with rotating shifts and occasional in-person days near Porto.