Tier 3, Zero Panic: French-Speaking Technical Support Specialist

Cross Border Talents

Porto

On-site

EUR 24,000 - 32,000

Full time

4 days ago

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Benefits offered by this job

Paid training (12 days)

Health insurance from day one

Meal allowance and holiday bonuses

Job summary

Cross Border Talents is seeking a French-speaking helpdesk technician to join our Porto-based team as 3rd line support. You will handle escalated tickets, chats and video calls from users, applying established protocols to resolve issues quickly and clearly in French and English.

Required native-level French and English at B2, strong typing and clear written communication. We offer 12-month contract with paid training, health insurance from day one and meal allowances, plus holiday bonuses.

Qualifications

Native-level French and English at B2 level.
MySQL, Postman, Slack and MS Office proficiency.
Good typing speed and clear written communication.
A customer-focused, problem-solving mindset.

Responsibilities

Handle escalated tickets, chats and video calls from users.
Follow established protocols to solve issues quickly and accurately.

Skills

French (Native)

English (B2)

Typing speed

Customer focus

Problem solving

Tools

MySQL

Postman

Slack

MS Office

Job description

Calm under pressure? Good at explaining technical fixes in plain French? Join a French-speaking helpdesk team as a third-line support technician for a fast-growing technology company.

Your mission:

Handle escalated tickets, chats and video calls from users, and follow established protocols to solve them quickly and accurately.

You'll need