French-Speaking Customer Support Specialist - Porto (On-Site)

Cross Border Talents; Porto; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer service professional for on-site support. This role requires handling inquiries in French, delivering accurate information, and guiding customers through solutions within a telecoms project.

Ideal candidates communicate clearly, stay patient, and thrive in a dynamic, customer-focused environment. Shifts run from 07:00 to 19:00, Monday to Saturday, and applicants must live within 30 km of Porto.

Qualifications

• Fluent French is required or native level.
• Strong verbal and written communications are essential.
• Patient, helpful, and problem-solving mindset.
• Able to work a rotating schedule 07:00–19:00, Mon–Sat.
• Residence within 30 km of Porto, Portugal.

Responsibilities

• Respond to customer enquiries in French.
• Provide accurate information and practical assistance.
• Identify customer needs and help resolve service-related issues.
• Handle customer interactions professionally and efficiently.
• Follow internal processes to maintain service quality.

Skills

French fluency

Verbal communication

Written communication

Patience and problem-solving

Customer-focused

Job description

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer service professional for on-site support. This role requires handling inquiries in French, delivering accurate information, and guiding customers through solutions within a telecoms project.

Ideal candidates communicate clearly, stay patient, and thrive in a dynamic, customer-focused environment. Shifts run from 07:00 to 19:00, Monday to Saturday, and applicants must live within 30 km of Porto.